Shipping & Returns

Shipping

Game Guardian charges a flat rate of $4.95 for shipping anywhere in Australia.

We send all our items via Australia Post E-Parcel or via Couriers Please delivery. Delivery to most destinations in Australia is 2 to 5 working days.
Please note that all customers must allow for standard Australia Post delivery times.
The delivery date estimated does depend on where the customer lives.
It is calculated from the time the customer receives the “order dispatched” email from Australia Post and NOT from the time of order.
Remember that “working days” means Monday to Friday and does not include weekends and public holidays.

Parcel hasn’t arrived?
We recommend you quickly check the following:

• It’s imperative that you check with your local post office and see if they are holding your parcel therefore you. The product has instructions to be left in a safe place out of the weather at your residence, but sometimes the posties will make a judgment call to take it to the nearest post office if they deem the environment not to be safe.
• If you have requested the parcel be sent to your work address, please check with your colleagues to see if they are holding the goods for you.
• Have a look at your receipt and make sure you gave us the correct address.

Still no goods?
No problem! Just send us an email stating clearly your name and order number and will take care of the rest.

Returns Policy

Download Returns Form

Game Guardian is an Australian owned company run by sports and health scientists that take sporting protection seriously.
An uncompromising and extensive research & development period has resulted in superior quality, reliable products.
However, this doesn’t preclude the need for people to return products from time to time – for a variety of reasons.

Damaged Goods

If you’re product was damaged, please do the following:
Accept our apology!

Download a returns/exchange form here
Complete the form fully

Send the item back to us, accompanied by a completed return form within 30 days of purchase.
We will then happily refund or exchange your item, pronto!

Incidentally – if you’re returning because of our error, the shipping’s on us. No problem.
Just contact us, and we’ll either send you a post bag or credit your account when we receive your parcel.

Important: Failure return your item without accompanying it with a completed return form will result in your item not being refunded.

Change of Heart

We understand that sometimes, well, you just change your mind. That’s cool.
We respect honesty – just as long as you respect us – and haven’t worn/used the garment before you return it.
To return your unwanted item, simply:

Download a returns/exchange form here
Complete the form fully

Send the item back to us, accompanied by a completed return form within 30 days of purchase.
As soon as we receive your return, we’ll then happily refund or exchange your item, ASAP.

Customers that are returning items due to a change of heart are responsible for the cost of freight and, if applicable, the freight cost for the new exchanged item.

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